- Normative references: These are those references which have been referred during the implementation process.
- Terms and definitions: This defines a requirement of defining the terms which have been used during the documenting process.
- Context of organization: This sections specifies the requirement documenting the context of organization and understanding the needs and expectation of interested parties. Internal and external issues, scope of the management system which has to be implemented.
- Leadership: This section defines the management dedication and commitment in order to implement the successful system. Quality policy has to be defined and approved by the top management. In case of leadership quality cannot be provided by the top management, leader has to be appointed within the company who will take care of all the implementation process. Roles and responsibilities has to be defined in order to avoid the confusion and it has to be circulated internally in any way of communicating mode via email or displaying it on the notice board.
- Planning : This is one of the important section which has to be focused on which specifies the requirement on addressing the risk involved in the process, opportunities within the process, change within management system and quality objective regards to every departments within the company.
- Support: This section specifies a requirement to provide the necessary resource required in order to implement the system and make sure that the resource is aware and competent enough to drive the system. In order to lack of awareness or competency management has to make sure that necessary training has to be provided in order to make them competent. It also includes all the process to be documented in order to drive the management system.
- Operation: This section focuses more on the operation parts such as design and development, external service providers like your vendors, service provision and release of the new product or services.
- Performance evaluation: This is a section which focuses more on internal audit which is one of the tool available by which you can you evaluate the performance of the management system.
- Improvement: This section specifies the requirement on action needed for improvement within the system, action to be taken for identified non conformity through corrective action and continual improvement.
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