Bangalore is one of the leading Metro cities for IT sector & other industries. Bangalore is also known as Silicon Valley due to increased IT industries. It has been popularly known as high tech metro city for industries. Due to fast growth, competition for all the organization is very high. How can any organization compromise quality products or services? How do you think any organization can run successfully with increased profit or bottom line? If you guessed only with new customers then you are wrong. Getting business from existing loyal customers is only the key factor behind successful organization. Customers become loyal to your organization only when you deliver quality goods or services. For an example would you ever buy a smart phone with defects previously you owned? The answer would be No! To sustain in competent market, Quality is only the secret catalyst.
What is quality?
Quality is the value provided by customers. You can measure quality of your products or services only by collecting feed backs from your customers. Based on the feedback provided you can measure quality. To remind you getting feedback is only possible from a very happy customer or unhappy customers. Unless you provide high quality products or services, you can never ever get feedback for the service or product.
Examples on organization, Who tried to compromise on Quality :
- How many of you people out there remember about Toyota recall in the year 2009 – 2011 recall?
The reason for recall was very small out the outcome of losses was very huge resulting in brand damage. The reason was that cars experienced unintended acceleration. The brake pedal used to get stuck with the mat resulting in unintended acceleration. Toyota compromised floor mat quality which resulted in unintended acceleration. Nearly 5.9 Million cars were recalled, many people lost their life, loss for the company was very huge as well.
- The 1986 Challenger Explosion
On January 28, 1986, the NASA Shuttle Challenger exploded shortly after launch, destroying the vehicle and all crew members. The destruction of the Shuttle was caused by the hardware failure of a solid rocket booster (SRB) “O” ring. The subcontractor responsible for the development of the SRB “O” rings, Thiokol, provided information to NASA the day before launch concerning the cold temperature’s effects on their provided “O” rings used to manufacture the shuttle. The supplier, having done their own production quality control analysis of their product, recommended not to launch: but due to a prior rescheduling of the mission, cancellation was not an option to NASA.(Source: The Space Shuttle Challenger Disaster, by Jeff Forrest. Photos courtesy of NASA.)
In addition to these failures, NASA failed to adhere to the quality principles of having a mutually beneficial supplier relationship, and ensuring that their suppliers are able to deliver optimal results. They also broke the quality rule of taking a fact-based approach to decision making, and as a result 7 astronauts lost their lives.
What really happened?
Each of these companies broke the central rule of quality, which regards the customer based organization: To understand you’re internal and external customer needs, and strive to exceed them.
These organizations were concerned with deadlines, costs, growth, and other considerations not relating to their customers or quality assurance management. When you lose sight of what matters most in your business – the customers and their safety – the cost of quality can be too high to ignore.
How to Implement ISO 9001 Management within Organization?
The answer is very simple by implementing ISO 9001 certification. The standard focuses more on Customer satisfaction & Improvement which directly or indirectly increases quality of product or services.
Who will help to get standard implemented?
If you are confused how to get ISO 9001 certification in Bangalore or If you are looking for someone to implement ISO 9001 certification in Bangalore for your organization ,We are one of one stop solution providers for all your requirements. Our ISO 9001 certification consultant in Bangalore shall assist you to get all the benefits from implementing the standard. We focus more on results or best practices rather than just certification. Our custom made delivering practices will help you implement the standard very easily within the organization. ISO 9001 certification cost is very affordable for all organization.
To get instant quotation for ISO 9001 certification for your organization, you can write to us or reach us at mail id or phone number.