ISO 20000 certification is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
ISO 20000-1 Service Management Systems
What is ISO 20000-1?
An international standard for Service Management System which is designed to help organisations ensure that they provide effective Service Management for internal and external customers.
Service is a means of delivering value to the customer like
- Incident management.
- Configuration management.
“Service Management” means: A set of capabilities and processes to direct and control a service provider’s activities and resources
Benefits of ISO 20000-1:2011
- Producers higher it service quality.
- Increases customer satisfaction.
- Improves user productivity.
- Assist your organisation in bench marking its IT Service Management.
- It could be used for all type of services (IT and non it).
- Provides Haier customer confidence.
- Create Framework for independent assessment.
- Provides the ability to bid on certain exclusive Government and commercial contracts.
- Improves business by attracting the customers.
- It is also closely aligned with ISO 9001 and ISO 27001 standards.
It Service Management policy statements would be like:
To develop implement and operate a SMS based on the ISO 20000 1 mm and 11 standard for the activities of internal and external IT services, ensure that the services are reliable, consistent, continuously improved, of quality available at affordable cost, comply with laws and regulations, and remain aligned with business objectives
Implementation of ISO 20000 Certification and How to get ISO 20000-1 Certified
The implementation of ISO standard requires Standard Policies, procedures, objectives and continual practice of Internal-Audits, Documents which need to be maintained according the standard’s clauses. The ISO 20000-1:2011 certificate is issued only after the organisation has all the above in practice and is audited by the Certification body on the scope of things included in the implementation. We help in getting the ISO 20000-1 Certificate to the organisations my making sure that each and every thing asked by the standard is being practiced effectively. We assist organisations on How to get ISO 20000-1:2011 Certificate
Our expert ISO 20000 certification Consultants with 5 plus years of experience will help you to Implement ISO 20000-1 Service Management System with all the necessary inputs, training’s and help you produce he required documents which are needed to comply with the standard clauses and help in clearing the AUDIT and Getting the ISO 20000-1 Certificate. The Certificate will be a Genuine ISO Certificate from a well-recognized Certification and Accreditation Body. ISO 20000-1:2011 Certification Cost is always affordable with us. We assist organisations on How to get ISO 20000-1:2011 Certificate and we maintain our relationship with customer even after they are ISO 20000-1:2011 Certified.
HOW TO GET CERTIFIED IN 5 SIMPLE STEPS
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Since we do a lot of remote management our pricing is the best in the industry.
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Post Certification Services
Our services just do not end after certification. You can avail services of our certification support team post your certification as-well